1. Introduction
NectarAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform ("Service"). Please read this policy carefully.
2. Information We Collect
We may collect the following types of information:
Account Information
When you create an account, we collect your name, email address, and authentication credentials provided via third-party sign-in providers (e.g., Google OAuth).
Business Data
To provide the Service, we analyze publicly available information from URLs you provide (e.g., your website content) to generate Brand DNA and marketing campaigns. This data is stored in association with your account.
Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, and device/browser information.
Social Media Tokens
When you connect social media accounts (Google Business Profile, Facebook, Instagram), we securely store OAuth tokens to enable publishing on your behalf. We do not store your social media passwords.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service.
- Generate AI-powered brand strategies, campaigns, and content.
- Publish content to your connected social media channels.
- Communicate with you about updates, security alerts, and support.
- Monitor usage patterns to improve performance and user experience.
- Comply with legal obligations and enforce our Terms of Service.
4. AI Processing
Your business data (e.g., website content, brand information) may be processed by third-party AI providers (e.g., Google Gemini) to generate content. We send only the minimum data required for content generation. AI providers process this data according to their own privacy policies and data processing agreements.
5. Data Sharing & Disclosure
We do not sell your personal information. We may share information with:
- Service providers — Third-party vendors that assist with hosting, analytics, AI processing, and infrastructure.
- Connected platforms — Social media platforms you authorize for content publishing.
- Legal requirements — When required by law, legal process, or to protect our rights, safety, or the security of our users.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure token storage, and role-based access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law. Aggregated, anonymized data may be retained indefinitely for analytics.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict the processing of your data.
- Request data portability.
- Withdraw consent at any time.
To exercise these rights, contact us at support@nectarai.app.
9. Cookies & Tracking
We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Usage analytics may be collected using privacy-respecting tools.
10. Children's Privacy
The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or email. Your continued use of the Service after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@nectarai.app.